1. Scope
These Payment Terms govern how funds move between Customers, Nusoko, and Vendors and Resellers, and apply to every transaction on the Platform. They are incorporated by reference into the Terms of Service and the Vendor Agreement.
2. Payment Collection
2.1 Nusoko collects Customer payment at checkout via the methods displayed there — which may include mobile money such as M-Pesa, payment cards, and other approved digital channels — using licensed third-party payment service providers.
2.2 Funds are held by Nusoko, or by its payment partner under their regulatory arrangement, until the release conditions in Section 3 are met. Nusoko is not a bank and does not provide banking services; funds are held solely to facilitate marketplace transactions.
2.3 Nusoko is not liable for delays or failures caused by a third-party payment provider (for example, a network or system outage), but will assist Customers, Vendors, and Resellers in resolving such issues with the relevant provider.
3. Release of Funds to Vendors and Resellers
3.1 Funds for an order are released to the Vendor’s settlement account (split with the Reseller’s, where applicable, per Section 6) within 7 calendar days of delivery confirmation, paid out in weekly settlement cycles every Friday.
3.2 Nusoko may hold settlement longer where an order is under an open return, refund, or dispute request, and may withhold settlement where fraud, a policy breach, or an unresolved Customer complaint is under investigation, for a period reasonably necessary to complete that investigation.
4. Deductions
Before settlement, Nusoko deducts:
- the applicable commission and fees per the Fee Schedule (Vendor Agreement, Appendix A);
- any approved refund amount relating to that Vendor’s or Reseller’s orders;
- chargeback amounts, where a payment is reversed by a Customer’s bank or mobile money provider after Nusoko has already settled the corresponding amount; and
- any other amount expressly provided for in the Vendor Agreement.
5. Chargebacks
5.1 Where a Customer disputes a charge directly with their bank or mobile money provider after Nusoko has settled the corresponding amount to a Vendor or Reseller, Nusoko may recover that amount from future settlements or require direct repayment.
5.2 Nusoko will share available evidence with the affected Vendor or Reseller to assist in contesting an unwarranted chargeback, where possible.
6. Reseller Payouts — “Sell With No Stock”
6.1 For orders fulfilled through a reseller arrangement, the order value — net of Nusoko’s commission and any refunds or chargebacks — is split between the Supplying Vendor and the Reseller according to the margin or commission terms recorded when reseller permission was granted (Vendor Agreement, Section 9). Where no specific terms were recorded, the default split in the Fee Schedule applies.
6.2 Nusoko processes this split automatically based on the recorded terms and is not responsible for disputes arising from commercial arrangements made outside the Platform’s reseller-permission tools.
6.3 Where an order is refunded, the refund is deducted proportionately from both the Supplying Vendor’s and the Reseller’s shares, unless the recorded terms specify otherwise.
7. Currency & Taxes
7.1 Transactions are processed in Kenyan Shillings (KES) unless otherwise stated.
7.2 Vendors and Resellers are solely responsible for their own tax obligations, including VAT registration and remittance where applicable, arising from sales made through the Platform. Nusoko may be required to report transaction data to the Kenya Revenue Authority as required by law.
8. Errors & Corrections
Where Nusoko identifies a payment processing error (an over- or under-payment), it may correct the error by adjusting a future settlement or by requesting repayment, with notice to the affected party.
9. Account & Payout Details
Vendors and Resellers are responsible for providing accurate and current payout details (bank account or mobile money number) and bear the risk of loss arising from incorrect details they have supplied.
10. Changes
Nusoko may update these Payment Terms, the Fee Schedule, or settlement timelines with at least 30 days’ notice by email and/or in-app notice.
11. Contact
Payment and settlement queries: [payments@nusoko.co.ke]
These Payment Terms are incorporated by reference into, and should be read together with, the Nusoko Terms of Service and Vendor Agreement.